FAQs
How do I choose the right size?
Check our size chart on the product page before ordering. If you’re between sizes, we recommend sizing up — comfort > everything.
How do I place an order on JOKRS?
Just pick your drip, choose the right size, add to cart, and check out. Once your order is confirmed, you’ll receive an email/SMS with all the details.
Can I cancel my order?
Yes — but only if the order has not been dispatched from our warehouse. Once dispatched, cancellation is no longer possible.
How can I cancel my order?
If your order hasn’t been dispatched yet, we can cancel it for you. Just drop a mail at info@jokrsclub.com ASAP.
Can I modify my order after placing it?
Once an order is placed, it cannot be modified. Please double-check size, address, and details before confirming — future you will thank you.
How do I track my order?
Once shipped, you’ll receive a tracking link via SMS/Email. You can stalk your package (respectfully).
What is your return & exchange policy?
We offer a 7-day return and exchange window from the date of delivery. Items must be unused, unwashed, undamaged, and returned with original tags and packaging.
Is size exchange free?
Yes! We offer one free size exchange for the same product (subject to availability). Growth spurts are real — we get it.
Can I return an exchanged product?
No. Once a product has been exchanged, the exchanged item is not eligible for return, refund, or further exchange.
How do I initiate a return or exchange?
You can raise a request directly through our website. The process begins once our Customer Experience Team reviews and accepts the request, typically within 48 hours.
When will I receive my refund?
Refunds are initiated after a quality check. The amount will be credited back to the original payment method within 7 working days after approval.
What if I receive a damaged or wrong product?
That’s not the JOKRS way — and we’ll fix it. Please contact us within 24 hours of delivery with clear unboxing videos/images, and we’ll take it from there.
